Terms and Conditions

1. Scope and Contractual Basis

Welcome to BudgetVisionPro! These Terms and Conditions govern the legal relationship between our budget audit and cost optimization services company and our budget clients. They are an essential part of every service contract and apply to all types of budget, cost analysis, and expense optimization services that we offer for clients in Singapore.

2. Budget Relationship and Service Agreement

2.1. Contract Formation – A budget relationship is established through the explicit acceptance of a service request by BudgetVisionPro. An initial inquiry or consultation does not yet establish a binding budget relationship.
2.2. Client Cooperation – The client commits to providing all information and business documents relevant to their budget and operational matters completely and truthfully, and to inform BudgetVisionPro about all relevant developments regarding their budget situation that could influence our services.
2.3. Service Scope – The specific service obligation arises from the individual budget service contract. Unless expressly agreed otherwise, the services do not include specialized services that require external providers.
2.4. Budget Communication – The client agrees to communication via email, telephone, and other electronic means, unless otherwise agreed in writing. BudgetVisionPro helps professional communication according to Singapore budget standards.

3. Fees and Budget Billing

3.1. Fee Agreement – Unless otherwise agreed, fees are calculated based on the chosen budget service package plus additional services and applicable taxes.
3.2. Service Deposit – BudgetVisionPro is entitled to request an appropriate deposit for reserving and providing budget services. The initiation or continuation of services may be made dependent on payment of a deposit.
3.3. Invoicing – Invoicing is generally done monthly or according to agreed payment plans for budget services. Invoices are to be settled within 14 days of the invoice date without deduction.
3.4. Additional Budget Expenses – In addition to regular budget service fees, necessary expenses such as cost research expenses, budget evaluation fees, external consultation costs, and budget travel expenses may be billed separately.

4. Liability and Warranty

4.1. Liability Limitation for Budget Services –

BudgetVisionPro is liable for damages only in cases of intent and gross negligence in the provision of budget services.
Liability for slight negligence is limited to an amount of SGD 500,000 per damage case.
This liability limitation does not apply to personal injury or in cases of mandatory legal liability.
4.2. Limitation Period – Claims for damages against BudgetVisionPro expire within one year from the time when the client gained knowledge of the circumstances giving rise to the claim or should have gained such knowledge without gross negligence.

5. Budget Confidentiality and Discretion

5.1. Confidentiality – BudgetVisionPro commits to strict confidentiality regarding all budget information and business data that become known during the professional relationship.
5.2. Reference Mention – The client agrees that BudgetVisionPro may name them or their budget profile as a reference, unless expressly agreed otherwise. This does not include specific details about the client's budget matters or internal cost strategies.
5.3. Data Protection – The processing of personal and budget-related data is carried out in accordance with our separate Privacy Policy, which is an essential part of these Terms and Conditions.

6. Termination of Budget Relationship

6.1. Termination Right – The budget relationship can be terminated by both the client and BudgetVisionPro with a notice period of 30 days, unless otherwise indicated in the budget service contract. In case of significant changes in service requirements, a different notice period may be agreed.
6.2. Final Invoice – After termination of the budget relationship, BudgetVisionPro creates a final invoice for budget services and expenses not yet billed. Prepayments are credited according to our refund policy.

7. Refund Policy

BudgetVisionPro commits to fair and transparent billing practices for all budget services. Our refund policy considers circumstances under which prepaid service offerings could not be utilized:

Initial Consultation Fee – For all budget services, there is a non-refundable initial consultation fee of SGD 350 to cover preliminary budget assessment and administrative setup.
Service Cancellation by Client – For budget service cancellations where administrative work has already begun, a proportional refund based on the percentage of completed work minus administrative fees is provided. For budget analysis services, no refund is available once reports have been presented to the client.
Temporary Service Interruption – Clients can pause certain ongoing budget services for a period of up to 2 months without completely terminating the contract, provided this is communicated in writing at least 14 days in advance. Monthly budget service fees are reduced by 50% during this time.
Service Adjustments – Switching to a lower budget service package may include an adjustment fee and requires a notice period of at least 30 days. Upgrades to more comprehensive budget services can be made at any time without additional fees.
Service Interruptions – For budget service interruptions caused by BudgetVisionPro that last longer than 48 hours, clients are entitled to a proportional fee waiver for the downtime plus an additional credit of 10% of the monthly service fee as compensation.
Force Majeure – For interruptions due to force majeure (natural disasters, pandemics, strikes, etc.), BudgetVisionPro will endeavor to find alternative budget solutions without being obligated to provide refunds.

All refund requests must be submitted in writing to billing@budgetvisionpro.com. Processing of refunds typically takes 5-7 business days from the date of the approved request.

8. Compliance and Budget Ethics

8.1. Budget Ethics – BudgetVisionPro commits to compliance with all applicable regulations in the field of budget audit and cost optimization services for clients. The client agrees to cooperate in necessary verification measures and provide required budget information and documents, if applicable.
8.2. Conflicts of Interest – BudgetVisionPro reserves the right to decline or terminate budget relationships if conflicts of interest exist or arise during the professional relationship that could impair the quality of our budget services.

9. Legal Provisions

9.1. Applicable Law – The budget relationship and all related claims are subject exclusively to Singapore law.
9.2. Jurisdiction – Jurisdiction for all disputes arising from or in connection with the budget relationship is, insofar as legally permissible, Singapore.
9.3. Severability Clause – Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions remains unaffected. Invalid provisions are replaced by those that come closest to the economic purpose.